Please email or call regarding your request to the right department.
Sales: Please place your order online 24 hours a day, 7 days a week. Our shopping cart is safe, secure and 128bit encrypted. The warehouse will receive your order instantly and it will ship within 1-2 business days. For bulk orders and specific questions regarding our items, please call customer support Mon-Fri 9-5MST. To ensure your question is handled by the right department or product specialist, please call 714-288-2005
Shipping: Items can be shipped UPS Ground or UPS 3 Day Select. Shipping and handling charges are determined by the merchandise weight and location from the warehouse to the shipping address entered. Most items ship within 1-2 business days and then allow the shipping time of your choice. Some items may require a signature for delivery. All orders are subject to verification.
To make changes or corrections to your order please call us. Be sure to include your order number, name, shipping address, and item(s)ordered. We must first verify with the warehouse that the item(s) have not already shipped. For personalized items or any other item, we cannot guarantee cancellations or corrections, once the order has been placed. We will make every attempt to do our best in any accommodations needed.
Tracking: Please allow up to 2 business days for your tracking number to arrive by email. They are automatically generated and forwarded from the warehouse to the email address you provided in the order form. Please use the tracking # that you were provided (sent via email) to the email address entered at time of order, to determine when your package will arrive or the status of your order when shipped.
Exchange Damaged Item: You must notify us within 3 business days upon receiving any damaged or defective item. If we are not contacted within 3 business days, we can not guarantee a replacement or credit. Please repackage the item in its original packaging, and have it taped up and ready for the the pick up by the driver of the notified carrier service(UPS). A call tag is usually issued within 3 days of notifying us. Once the call tag is issued, it takes approximately 1-3 business days for them to arrive. They operate on their own hours of operation and schedule. Upon arrival at the warehouse, a new item will ship. Please allow 10 days for this process to cycle and your new item to arrive.
Returns: YES! Satisfaction Guaranteed You have 30 days from delivery to return your purchase for any reason you are not 100% satisfied. FULL REFUND (excludes shipping costs)
Customer is responsible for return delivery. Do not send item back to the address listed on our site. You must obtain a Return Authorization Number(RA#) which is issued through Valetstand.com before sending the item back. Without an RA# our warehouse will not be able to verify from whom the item is being returned or which store the item was originally purchased. Once you have obtained an RA# and have shipped the item, please email us with the tracking# or return information. This information will be forwarded to the warehouse to expedite your return credit. After 30 days upon receiving the product, no returns or exchanges are accepted. Items that have been assembled are not returnable. Personalized Items cannot be returned nor exchanged.
Change: There is a $5 charge for a change to ship to address once order is placed. If package has shipped, customer is liable for the $5 change fee and any additional UPS fees. To change the address or recall a package once shipped is not guaranteed as this change can only take place once item has been located at a hub and not in transit.
Customer Service: 714-288-2005
WE DO NOT ACCEPT ORDERS FROM OUTSIDE THE UNITED STATES AT THIS TIME. WE DO NOT SHIP TO CANADA, THE UK, AUSTRALIA OR ANY COUNTRY OTHER THAN THE USA.
BUYER PROTECTION icon next to a merchant's name indicates that purchases made through Yahoo! Shopping at that merchant's site are protected from some types of fraud by the Yahoo! Buyer Protection Program. All Yahoo! Store merchants and Yahoo! Shopping advertising partners are eligible to participate in this program. These merchants must earn and maintain a minimum 3-star average merchant rating. Purchases made from merchants which display the Buyer Protection icon at the time of purchase are covered by the program regardless of the merchant's status at the time a claim is filed. Important limitations apply. Please see the Yahoo! Buyer Protection Program page for more details.
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